Terms and conditions
1.1 This document (together with any documents referred to in it) tells you the terms and conditions
(the ‘Conditions’) upon which we will sell the Goods listed on this website (the ‘Website’) to you.
1.2 Before confirming your order please:
1.2.1 Read through these Conditions and in particular our cancellations and returns policy at
clause 12 and limitation of our liability and your indemnity at clause 17
1.2.2 Print a copy for future reference
1.3 By ordering any of the Goods listed on this Website, you agree to be legally bound by these
Conditions. You will be unable to proceed with your transaction if you do not accept these terms
and conditions as may be modified or amended and posted on this Website from time to time.
1.4 We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any
time without notice to you. Your continued use of the Website (or any part thereof) following a
change shall be deemed to be your acceptance of such change. It is your responsibility to check
regularly to determine whether we have changed these Conditions.
- About us
2.1 This Website is owned and operated by Lapvent Ltd (‘we’/’us’/’our’), a limited company registered
in England and Wales under company number: 07390447 having our registered office at Bridge
House, Court Road, Swanage, Dorset, BH19 1DX. Our VAT Number is: 158 6450 84. Our
business address is Lapvent Distribution Centre, 11 Kings Court Business Centre, Kings Road
West, Swanage, Dorset, BH19 1HR.
2.2 Our telephone number is 01202 979912.
3.1 You agree that email and other electronic communications can be used as a long-distance means
of communication and acknowledge that all contracts, notices, information and other
communications that we provide to you electronically comply with any legal requirement that such
communications be in writing.
3.2 We will contact you by email or provide you with information by posting notices on our Website.
- Overseas orders
4.1 Our Website is only intended for use by customers resident in England, Wales, Scotland and
Northern Ireland (the United Kingdom).
5.1 When registering on the Website you must choose a username and password. You are
responsible for all actions taken under your chosen username and password.
5.2 By registering on the Website you undertake:
5.2.1 That all the details you provide to us for the purpose of registering on the Website and
purchasing the Goods are true, accurate, current and complete in all respects
5.2.2 To notify us immediately of any changes to the information provided on registration or to
your personal information
5.2.3 That you are over 18 or if under 18 you have a parent or guardian’s permission to
register with and purchase the Goods from this Website in conjunction with and under
5.2.4 To only use the Website using your own username and password
5.2.5 To make every effort to keep your password safe
5.2.6 Not to disclose your password to anyone
5.2.7 To change your password immediately upon discovering that it has been compromised
5.2.8 To neither transfer or sell your username or password to anyone, nor permit, either
directly or indirectly, anyone other than you to use them
5.3 You authorise us to transmit your name, address and other personal information supplied by you
(including updated information) to obtain information from third parties about you, including, but
not limited to, credit reports and so that we may authenticate your identity.
- Eligibility to purchase from the Website
6.1 To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts
with us, you must:
6.1.1 Be 18 years of age or over
6.1.2 Be legally capable of entering into a binding contract
6.1.3 Provide full details of a delivery address in the United Kingdom
6.2 If you are under 18, you may only use the Website in conjunction with, and under the supervision
of, a parent or guardian. If you do not qualify, you must not use our Website.
7.1 The prices of the Goods are quoted on the Website.
7.2 Prices quoted are for delivery in the United Kingdom unless otherwise specified.
7.3 Unless otherwise stated, the prices quoted include delivery costs in the case of goods and VAT.
7.4 We reserve the right, by giving notice to you at any time before delivery or performance of our
obligations to you, to increase the price of the Goods to reflect any increase in the cost to us due
to any factor beyond our control (such as without limitation, any foreign exchange fluctuation,
significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely
event of this occurring, you shall be entitled to cancel the order at any time before delivery or
performance of our obligations to you or the expiry of the Cancellation Period in clause 12.2
whichever is later.
8.1 Payment can be made by any major credit or debit card or through an electronic payment account
as explained on the order form.
8.2 By placing an order, you consent to payment being charged to your debit/credit card account or
electronic payment account as provided on the order form.
8.3 Payment will be debited and cleared from your account before the dispatch of the Goods to you.
8.4 When you pay for your order by card, we carry out certain checks which include obtaining
authorisation from your card issuer to ensure you have adequate funds and for security reasons.
This may involve validating your name, address and other personal information supplied by you
during the order process against appropriate third party databases including the card issuer,
registered credit reference agencies and fraud prevention agencies.
8.5 By accepting these Conditions you:
8.5.1 Undertake that all the details you provide to us for the purpose of purchasing the Goods
are correct and that the payment card you are using is your own and that there are
sufficient funds to cover the cost of the Goods ordered
8.5.2 Undertake that any and all Goods ordered by you are for your own private or domestic
use only and not for resale
8.5.3 Authorise us to transmit the payment and delivery information provided by you during
the order process (included any updated information) for the purpose of obtaining
authorisation from your card issuer to ensure you have adequate funds, to authenticate
your identity, to validate your payment card and for other security reasons, such as
8.6 We shall contact you should any problems occur with the authorisation of your card.
8.7 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your
order and payment secure, but in the absence of negligence on our part, we cannot be held liable
for any loss you may suffer if a third party procures unauthorised access to any data you provide
when accessing or ordering from our Website.
- Order process and formation of a contract
9.1 All orders are subject to acceptance and availability. If any Goods ordered are not available, you
will be notified by email and you will have the option either to wait until the item is available or to
cancel your order. It is your responsibility to provide us with a valid email address so that we can
contact you if necessary.
9.2 Any order placed by you constitutes an offer to purchase the Goods from us.
9.3 All such offers received from you are subject to acceptance by us and we reserve the right to
refuse any order placed by you at any time prior to acceptance, without providing an explanation.
9.4 You shall be responsible for ensuring the accuracy of the details provided by you during the order
process and we will not accept an order unless all details requested from you have been entered
9.5 You agree that if we contact you to acknowledge receipt of your order such communication shall
not amount to our acceptance of your offer to purchase the Goods ordered by you from the
9.6 A contract between you and us (the ‘Contract’) incorporating these Conditions will only subsist
after we have debited your payment card and have confirmed that we have dispatched the Goods
We will send you an email to confirm this (a ‘Confirmation Notice’). The Confirmation Notice will
amount to an acceptance of your offer to purchase from us. The Contract will be formed when we
send you the Confirmation Notice (whether or not you receive it).
9.7 The Contract will relate only to the Goods stated in the Confirmation Notice. We will not be obliged
to supply any other Goods which may have been part of your order until we have sent you a
separate Confirmation Notice relating to it.
9.8 You must check that the details contained in the Confirmation Notice are correct and you should
print out and keep a copy of it.
9.9 You will be subject to the version of our policies and Conditions in force at the time that you order
the Goods from us, unless:
9.9.1 Any change to those policies or these Conditions is required to be made by law or
9.9.2 We notify you of any change to our policies or these Conditions before we send you the
Confirmation Notice, in which case, we are entitled to assume that you have accepted it,
unless we receive written notification from you to the contrary within seven calendar
days of receipt of the Confirmation Notice
10.1 The Goods will be delivered to you at the address you provided during the order process which
must be the address that is the billing address of your payment card.
10.2 We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are
asked for your signature on delivery, you must examine the Goods before signing for them.
10.3 All Goods must be signed for by an adult aged 18 years or over on delivery.
10.4 Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will
take place within 30 days of the date of the Confirmation Notice, unless there are exceptional
10.5 We will not be liable for any delay in delivering the Goods, however caused.
10.6 The Goods may be provided in instalments.
10.7 For Christmas deliveries, we recommend that you check our Website for the last date of delivery.
We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot
guarantee delivery by 24th December.
11.Risk and title
11.1 The Goods will be at your risk from the time of delivery.
11.2 Ownership of the Goods will only pass to you when we receive full payment of all sums due in
respect of them including VAT and the cost of delivery.
12.Cancelling your Contract and returns
12.1 Cancelling before receiving a Confirmation Notice
12.1.1 You may cancel your order for the Goods at any time prior to receiving a Confirmation
Notice from us by notifying us of your decision to cancel.
12.1.2 You may notify us by sending us an email to firstname.lastname@example.org or a letter to
Lapvent Distribution Centre, 11 Kings Court Business Centre, Kings Road West,
Swanage, Dorset, BH19 1HR quoting your name, address, the name or a description of
the Goods and your order reference number.
12.2 Cancellation after receiving a Confirmation Notice
12.2.1 You may cancel this Contract at any time before the expiry of 14 calendar days after the
day you received the Goods (the ‘Cancellation Period’) by notifying us of your decision
12.2.2 You may notify us of your decision to cancel by sending us by email to
email@example.com or by post to Lapvent Distribution Centre, 11 Kings Court
Business Centre, Kings Road West, Swanage, Dorset, BH19 1HR
18.104.22.168 the fully completed cancellation form found on the Website, or
22.214.171.124 a statement of your name, address, the name or a description of the Goods
and your order reference number.
Return of Goods
12.2.3 Upon receiving notice of your cancellation, we will contact you and provide details of
where you must return the Goods and other relevant instructions. You must then return
the Goods to us without delay and at the latest within 14 days of notifying us of your
12.2.4 You must return the Goods at your own risk and at your own cost unless we offer to pay
the cost of return. We reserve the right, at our option, to collect the Goods from you. If
we wish to collect the Goods we will notify you of when we will collect them. We may
charge you for the cost of collecting the Goods and may deduct this from any sum owed
by us to you.
12.2.5 You must return the Goods to us in the same condition in which you received them with
the original packaging and the original invoice.
12.2.6 If the value of the Goods is reduced as a result of your handling of them beyond what is
necessary to determine the nature, characteristics or functioning of the Goods, we will
be entitled to claim this reduction in value from you and to deduct it from any money
which you have paid us.
12.3 Refunds on cancellation
12.3.1 So long as you are entitled to cancel and have complied with your obligations under
clause 12.2, we will refund you the balance of the price you paid to us after deducting:
126.96.36.199 any reduction in the value of the Goods; and
188.8.131.52 any cost to us of collecting the Goods.
12.3.2 Unless we have agreed to collect the Goods from you, we will refund you the sum in
clause 12.3.1 within 14 days after the earlier of:
184.108.40.206 the day on which we receive the Goods back from you, or
220.127.116.11 the day on which you supply evidence to us that you have sent the Goods
back to us.
12.3.3 If we have agreed to collect the Goods from you, we will refund you the sum in clause
12.3.1 within 14 days of our receipt of your cancellation notice.
12.4 Exception to the right to cancel
12.4.1 You will not have a right to cancel in the following situations:
18.104.22.168 The Contract is for goods which are bespoke or have been personalised or
which may deteriorate (such as food)
22.214.171.124 The Contract is for goods and/or services the price of which is dependent
on fluctuations in the financial market which cannot be controlled by us
126.96.36.199 The Contract is for the supply of alcoholic beverages where their value is
dependent on fluctuations in the market which cannot be controlled by us,
we have agreed the price and we can only deliver after 30 days
188.8.131.52 The Contract is for the sale of land or financial services
184.108.40.206 The Contract is for rental of accommodation for residential purposes
220.127.116.11 The Contract is for construction or conversion of buildings
18.104.22.168 The Contract is for the sale of goods by public auction which bidders may
attend in person
22.214.171.124 The Contract is for accommodation, transport of goods, vehicle rental
services, catering or services related to leisure activities where there is a
specific date or period for performance
126.96.36.199 The Contract is for the supply of sealed audio or video recordings and
computer software and they have become unsealed after delivery
188.8.131.52 The Contract is for the supply of sealed goods which are not suitable for
return due to health protection or hygiene reasons and they have become
unsealed after delivery
184.108.40.206 The Contract is for the supply of newspapers, magazines and other
periodicals, except for subscription contracts
220.127.116.11 The Contract is for the supply of goods which have become mixed
inseparably with other items after delivery
13.Delivery by instalments
13.1 The Goods may be sent to you in instalments. You may cancel the outstanding part of your order
and receive a refund of
13.1.1 the balance of the price you paid to us in respect of the outstanding part of your order.
If you have a comment, concern or complaint about any Goods you have purchased from us, please
contact us via email at firstname.lastname@example.org or by post at Lapvent Distribution Centre, 11 Kings Court
Business Centre, Kings Road West, Swanage, Dorset, BH19 1HR.
15.1 Goods sold or licensed by us and Website content may be subject to copyright, trade mark or
other intellectual property rights in favour of third parties. We acknowledge those rights.
15.2 The content of the Website is protected by copyright (including design copyrights), trade marks,
patent, database and other intellectual property rights and similar proprietary rights which include
(without limitation), all rights in materials, works, techniques, computer programs, source codes,
data, technical information, trading business brand names, goodwill, service marks, utility models,
semi-conductor topography rights, the style or presentation of the goods or services, creations,
inventions or improvements upon or additions to an invention, confidential information, know-how
and any research effort relating to Lapvent Ltd moral rights and any similar rights in any country
(whether registered or unregistered and including applications for and the right to apply for them in
any part of the world) and you acknowledge that the intellectual property rights in the material and
content supplied as part of the Website shall remain with us or our licensors.
15.3 You may download or copy the content and other downloadable items displayed on the Website
subject to the condition that the material may only be used for personal non-commercial purposes.
Copying or storing the contents of the Website for other than personal use is expressly prohibited.
15.4 You may retrieve and display the content of the Website on a computer screen, store such content
in electronic form on disk (but not any server or other storage device connected to a network) or
print one copy of such content for your own personal, non-commercial use, provided you keep
intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify,
copy or distribute or use for commercial purposes any of the materials or content on the Website.
15.5 You acknowledge that any other use of the material and content of this Website is strictly
prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy,
reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works
from such material and content.
15.6 No licence is granted to you in these Conditions to use any of our trade marks or those of our
You are permitted to use the Website and the material contained in it only as expressly authorised by us.
17.Liability and indemnity
17.1 Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory
rights; or will exclude or limit our liability for:
17.1.1 Death or personal injury resulting from our negligence
17.1.2 Fraud or fraudulent misrepresentation
17.1.3 Action pursuant to section 2(3) of the Consumer Protection Act 1987
17.1.4 Any matter for which it would be unlawful for us to exclude or attempt to exclude our
17.2 The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or
endorsement made and we make no warranties or guarantees, whether express or implied,
statutory or otherwise (unless otherwise expressly stated in these Conditions or required by law) in
relation to the information, materials, content or services found or offered on the Website for any
particular purpose or any transaction that may be conducted on or through the Website including
but not limited to implied warranties of non-infringement, compatibility, timeliness, performance,
security, accuracy, condition or completeness, or any implied warranty arising from course of
dealing or usage or trade custom.
17.3 We will not be liable if the Website is unavailable at any time.
17.4 We make no representation or warranty of any kind express or implied statutory or otherwise
regarding the availability of the Website or that it will be timely or error-free, that defects will be
corrected, or that the Website or the server that makes it available are free of viruses or bugs.
17.5 We will not be responsible or liable to you for any loss of content or material uploaded or
transmitted through the Website and we accept no liability of any kind for any loss or damage
resulting from action taken in reliance on material or information contained on the Website.
17.6 We cannot guarantee and cannot be responsible for the security or privacy of the Website and any
information provided by you. You must bear the risk associated with the use of the internet. In
particular, we will not be liable for any damage or loss caused by a distributed denial-of-service
attack, any viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other
material which is malicious or technologically harmful that may infect your computer, peripheral
computer equipment, computer programs, data or other proprietary material as a result of your
use of the Website or as a result of your downloading, streaming or otherwise accessing any
Digital Content supplied on the Website or from any website linked to it.
17.7 We will use all reasonable endeavours to carry out our obligations within a reasonable period of
time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from
any delays in doing so.
17.8 We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of
pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:
17.8.1 any economic losses (including without limitation loss of revenues, profits, contracts,
business or anticipated savings and any loss related to your business, the extent of
which was not foreseeable at the time of the contract); or
17.8.2 any loss of goodwill or reputation; or
17.8.3 any special losses or losses not normally reasonably foreseeable at the time of the
17.8.4 any loss of data; or
17.8.5 wasted management or office time; or
17.8.6 any other loss or damage of any kind suffered or incurred arising out of or in connection
with the provision of any matter under these Conditions and/or the Contract and/or the
use of this Website or any aspect related to your agreement to purchase the Goods
even if such losses are foreseeable or result from a deliberate breach of these
Conditions by us that would entitle you to terminate the Contract between us or as a
result of any action we have taken in response to your breach of these Conditions.
Without prejudice to the terms of this clause and in the event that we are unable to rely
upon it, our liability for all and any losses you suffer as a result of us breaking the
Contract, whether or not deliberate, including those listed in clauses 17.8.1 to 17.8.6, is
strictly limited to the total of the price of and any delivery charges you paid for the
17.9 You agree to fully indemnify, defend and hold us, and our officers, directors, employees and
suppliers, harmless immediately on demand, from and against all claims, including but not limited
to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including
reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or
any other liabilities arising out of your use of this Website or any other person accessing the
Website using your personal information with your authority.
17.10 This clause does not affect your statutory rights as a consumer, nor does it affect your contractual
18.1 We reserve the right to terminate an agreement formed with you pursuant to clause 9 and to
suspend or terminate your access to the Website immediately and without notice to you if:
18.1.1 You fail to make any payment to us when due
18.1.2 You breach these Conditions (repeatedly or otherwise)
18.1.3 You are impersonating any other person or entity
18.1.4 When requested by us to do so, you fail to provide us within a reasonable time with
sufficient information to enable us to determine the accuracy and validity of any
information supplied by you, or your identity
18.1.5 We suspect you have engaged, or are about to engage, or have in anyway been
involved, in fraudulent or illegal activity on the Website
19.Events outside our control
19.1 Except for our obligation under clause 19.6, we shall have no liability for delays or failures in
delivery or performance of our obligations to you resulting from any act, event, omission, failure or
accident outside of our control (‘Event Outside Our Control’), which, without limitation, includes:
19.1.1 A strike, lock-out or other industrial action
19.1.2 Shortages of labour, fuel, power, raw materials where we could not take reasonable
action to obtain alternative supplies in time to perform this contract
19.1.3 Late, defective performance or non-performance by suppliers where we could not by
taking reasonable action obtain alternative supplies in time to perform this contract
19.1.4 Private or public telecommunication, computer network failures or breakdown of
19.1.5 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether
declared or not) or threat or preparation for war
19.1.6 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
or extreme weather conditions
19.1.7 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of
public or private transport
19.1.8 Acts, decrees, legislation, regulations or restrictions of any government
19.1.9 Other events, beyond our reasonable control
19.2 Our performance will be deemed to be suspended for the period that the Event Outside Our
Control continues, and we will have an extension of time for performance for the duration of that
period. We will use reasonable endeavours to minimise any delay caused by the Event Outside
Our Control or to find a solution by which our obligations may be performed despite this event. We
shall promptly notify you of any Event Outside Our Control giving details of it and (where possible)
the extent and likely duration of any delay.
19.3 Where an Event Outside Our Control prevents us from performing our obligations to you within 25
days from the date we sent you the Confirmation Notice, either you or we may terminate the
Contract by giving 5 days written notice to the other.
19.4 The Contract will terminate 5 days after service of this written notice of termination unless you
notify us in writing before the expiry of those 5 days that you will extend the time for performance
of this Contract to a specified date.
19.5 If the Event Outside Our Control prevents us from performing our obligations to you by the date to
which you specified, the contract will terminate on the date you specified.
19.6 If the Contract is terminated due to an Event Outside Our Control, we will refund you any money
you have paid to us under the Contract.
20.1 In order to monitor and improve customer service, we sometimes record telephone calls.
Please view this document for further information. All information provided by you will be treated
securely and in accordance with the Data Protection Act 1998 (as amended).
21.Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to the
Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the
Contract but this does not affect any right or remedy of a third party that exists or is available apart from
22.1 To provide increased value and convenience to our users, we may provide links to other websites
or resources for you to access at your sole discretion and risk. You acknowledge and agree that,
as you have chosen to enter the linked website we are not responsible for the availability of such
external sites or resources, and do not review or endorse and are not responsible or liable in any
way, whether directly or indirectly, for:
22.1.1 The privacy practices of such websites
22.1.2 The content of such websites, including (without limitation) any advertising, content,
products, goods or other materials or services on or available from such websites or
22.1.3 The use which others make of these websites; or
22.1.4 Any damage, loss or offence caused or alleged to be caused to you, arising from or in
connection with the use of or reliance upon any such advertising, content, products,
goods, materials or services available on and/or purchased by you from such external
websites or resources
23.Linking to the Website
23.1 You must not create a link to the Website from another website, document or any other source
without first obtaining our prior written consent.
23.2 Any agreed link must be:
23.2.1 To the Website’s homepage
23.2.2 Established from a website or document that is owned by you and does not contain
content that is offensive, controversial, infringes any intellectual property rights or other
rights of any other person or does not comply in any way with the law in the UK and the
law in any country from which it is hosted
23.2.3 Provided in such a way that is fair and legal and does not damage our reputation or take
advantage of it
23.2.4 Established in such a way that does not suggest any form of association, approval or
endorsement on our part where none exists
23.3 We have no obligation to inform you if the address of the Website home page changes and it is
your responsibility to ensure that any link you provide to our homepage is at all times accurate.
23.4 We reserve the right to withdraw our consent without notice and without providing any reasons for
withdrawal. Upon receiving such notice you must immediately remove the link and inform us once
this has been done.
24.1 All notices given by you to us must be given to us at Lapvent Distribution Centre, 11 Kings Court
Business Centre, Kings Road West, Swanage, Dorset, BH19 1HR or by using
email@example.com. We may give notice as described in clause 3
24.2 Notice will be deemed received and properly served immediately when posted on our Website, 24
hours after an email is sent, or three days after the date of posting of any letter. In proving the
service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was
properly addressed, stamped and placed in the post and, in the case of an email, that such email
was sent to the specified email address of the addressee.
25.1 The Contract represents the entire agreement between us in relation to the subject matter of the
Contract and supersede any prior agreement, understanding or arrangement between us, whether
oral or in writing.
25.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any express or
implied representation, undertaking or promise given by the other from anything said or written in
any negotiations between us prior to such Contract except as has been expressly incorporated in
25.3 Neither of us shall have any remedy in respect of any untrue statement made by the other,
whether orally or in writing, prior to the date of any Contract (unless such untrue statement was
made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in
26.1 We reserve the right to change the domain address of this Website and any services, products,
product prices, product specifications and availability at any time.
26.2 All prices and descriptions supersede all previous publications. All product descriptions are
26.3 Every effort is made to keep information regarding stock availability on the Website up to date.
However, we do not guarantee that this is the case, or that stock will always be available.
26.4 If any provision of these terms and conditions is held by any competent authority to be invalid or
unenforceable in whole or in part, the validity of the other provisions of the Contract and the
remainder of the provision in question will not be affected.
26.5 All Contracts are concluded and available in English only.
26.6 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your
obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights
or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such
rights or remedies and shall not relieve you from compliance with your obligations.
26.7 A waiver by us of any default shall not constitute a waiver of any subsequent default.
26.8 No waiver by us of any of these Conditions or of any other term of a Contract shall be effective
unless it is expressly stated to be a waiver and is communicated to you in writing in accordance
with clause 3
26.9 Any Contract between you and us is binding on you and us and on our respective successors and
assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your
rights or obligations arising under it, without our prior written consent. We may transfer, assign,
charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising
under it, at any time during the term of the Contract.
27.Governing law and jurisdiction
27.1 The Website is controlled and operated in the United Kingdom.
27.2 Every purchase you make shall be deemed performed in England and Wales.
27.3 The Conditions and any Contract brought into being as a result of usage of this Website will be
governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive
jurisdiction of the courts of England and Wales.
To: Lapvent Ltd
Lapvent Distribution Centre, 11 Kings Court Business Centre, Kings Road West, Swanage, Dorset, BH19
Email address: firstname.lastname@example.org
I/We hereby give you notice that I/We cancel my/our contract for: Order number: Ordered on: Received on: Name(s) of consumer(s): Address(es) of consumer(s): Signature of consumer(s):  Delete as appropriate
What to do with your documents
This following pages are to help you – you should separate them from the previous
Terms and conditions
The first document is the terms and conditions for supplying goods to consumers. It should be uploaded onto
and used in conjunction with your website. On your website you should describe the goods that you are
supplying and state the prices and other specific details.
Before your customers place their order and click on your ‘Pay Now’ button, there should be a link to these
terms and conditions. Alternatively your customer should have to scroll through them. There should then be
an ‘I accept’ checkbox referring to these terms and conditions. Your website should not allow your customer
to proceed with the order unless they have ticked the ‘I accept’ checkbox.
There is other ‘pre-contract information’ that you must provide to the consumer before they make the
contract – we have summarised this in the checklist on the next page. We recommend that you provide this
information on your website and in the order confirmation email.
After you have decided to accept the order, send the consumer a confirmation notice on a ‘durable
medium’ e.g. by email or post. If you have not yet provided the pre-contract information on a durable
medium, you must include it in your confirmation notice. You must send this confirmation notice to the
consumer within a reasonable time after the contract is made, and before delivering the goods or starting
performance of the services.
The second document is the model cancellation form that you must provide to your customer along with your
confirmation of the order (confirmation notice). You could provide the cancellation form by uploading it onto
your website and providing a link to it in the confirmation notice. Alternatively, you could provide it as an
email attachment or enclose it in a confirmation notice sent by post. The customer does not have to use it,
and may cancel by clearly indicating to you that they wish to do so. If the customer completes and submits
the cancellation form to you online, you must send them an acknowledgement of receipt on a durable
medium without delay.
Checklist of pre-contract information to be supplied to your customer
Below is a summary of all the ‘pre-contract information’ that you must provide to the consumer before they
make the contract (i.e. before they place the order). Not everything in the checklist will apply to you, but we
recommend that you provide the relevant pieces of information both on your website and in the order
- Your business name and the geographical address, telephone and fax numbers and e-mail address of
- The name and geographical address of any trader you are acting on behalf of.
- A description of the main characteristics of the Goods.
- The total price, including all taxes.
- How long prices quoted remain valid.
- Delivery and any other costs, where appropriate.
- Arrangements for payment including the means of payment you are accepting.
- Arrangements for delivering the Goods including the timeframe.
- Any delivery restrictions.
10.The cost to the customer of communicating with you when it will be more than the basic rate. You are not
allowed to charge the consumer premium telephone rates for any helplines you operate in relation to the
11.If the consumer has a right to cancel, the time limit, conditions and procedures involved in exercising the
right to cancel. (Consider providing this on your website and a link to that page in an order and/or
dispatch confirmation email.)
12.Your complaints handling policy and details of any out-of-court complaints redress.
13.A reminder that you have a duty to supply goods conforming to the contract.
14.Details of any guarantees or after-sales service.
15.The existence and conditions of any deposits or other financial guarantees to be provided by the
16.Your company registration number.
17.Your VAT registration number.
18.The technical steps that the customer must follow to conclude the contract.
19.A description of the technical means for customers to identify and correct input errors prior to placing an
20.Whether or not a copy of the contract will be kept by you and if so, if it can be accessed by the customer.
21.The languages offered for the conclusion of the contract.
22.Where the goods should be returned.
23.The cost of returning the goods if regular post can’t be used.